Your PF claim status tells you where a withdrawal, transfer or pension claim sits inside EPFO: received, under review, approved for payment, settled or rejected. You can see it on the member portal, on the passbook website and in the UMANG app, all free.
This independent guide explains each status in plain words, what to do when a claim is stuck, the usual rejection reasons and their fixes, and how long settlement normally takes. If you have not filed yet, start with PF withdrawal.
Quick facts
Member portal
Online Services, then Track Claim Status, on the Unified Member PortalPassbook site
Claim Status menu on passbook.epfindia.gov.inApp
UMANG, EPFO section, Track ClaimTracking ID
Shown on screen and by SMS when you submitSettlement target
Complete claims within 20 days under the schemeStuck claim
Grievance on epfigms.gov.in
Where to check PF claim status
| Where | Login | Best for |
|---|---|---|
| Member portal | UAN, password, OTP | All claims filed online, with tracking ID, form type and remarks |
| Passbook website | UAN and password | Claim history across member IDs, next to your passbook |
| UMANG app | Mobile OTP or MPIN, then UAN OTP | Quick check on a phone |
| Helpline | None | When you cannot log in; see helpline and grievance |
The missed call and SMS services give balance only, not claim progress, so EPF tracking always needs one of the logins above.
Track your claim on the member portal
- Sign in through the UAN login page.
- Open Online Services and select Track Claim Status.
- Each claim appears with its tracking ID, the form (31, 19, 10C, 10D or 13), the date received and the current status.
- Expand the row to read remarks. A rejection always carries a reason here.
This is the quickest EPFO claim status check online. For the EPFO passbook claim status view, log in on the passbook website and choose Claim Status in the top menu to see the same claims grouped by member ID. In UMANG, go to EPFO, Employee Centric Services and Track Claim, then enter your UAN and OTP.
What each EPFO claim status means
Exact wording varies between screens, but the stages are the same.
| Status | Meaning | What you do |
|---|---|---|
| Claim received or submitted | EPFO has the claim; nobody has reviewed it yet | Wait |
| Pending with employer | Only in cases that still need employer approval, such as some transfers | Ask HR to approve on the employer portal |
| Under process | A dealing assistant or officer at the field office is checking it, or it is in auto mode | Wait; make sure KYC stays unchanged |
| Approved or payment under process | Sanctioned; the payment file is being sent to the bank | Wait a few working days |
| Settled | Money sent to your seeded bank account | Check your bank statement |
| Rejected | Claim closed with a reason in the remarks | Fix the reason and file a fresh claim |
| Returned | Payment bounced back from the bank | Seed a working account and contact the office |
Payment under process or settled but money not credited
Payment under process means approval is done and only the bank transfer remains. It usually moves to settled within a few working days. Once settled, the credit normally reaches your account soon after, but bank holidays and weekends add time.
Ravi's Form 31 claim shows settled on a Thursday. Friday is a bank holiday, then a weekend. He checks on Tuesday, the third working day after settlement, and finds the money credited. Had it still been missing, his next step would be to ask his bank branch for an NEFT credit search using the date, then raise a grievance with the claim ID.
- If the account was closed or the IFSC changed after seeding, the money returns to EPFO and the status may change to returned.
- Seed a live account through KYC update, then contact the office to re-release payment.
EPF claim rejected: reasons and fixes
| Remark you may see | Why | Fix |
|---|---|---|
| Name, date of birth or gender mismatch | EPFO record differs from Aadhaar | Correct the profile online or through the employer, then refile |
| Date of exit not available | Old employer did not mark exit | Ask them, or enter it yourself once two months pass without a deposit |
| Service not eligible | Membership shorter than twelve months, or a full claim filed before twelve months out of work | Wait or choose a partial withdrawal |
| Bank account not verified | Account not seeded or name mismatch with bank | Seed an account in your own name |
| Claim already settled | Duplicate claim for the same member ID | Check claim history before filing again |
| Previous member ID not transferred | Service split across IDs | Complete PF transfer first |
| Document unclear | Upload unreadable | Upload a clear scan when refiling |
Since EPFO stopped asking most members to upload a cheque leaf and stopped employer approval of bank seeding, rejections for unreadable cheques are far less common.
How long PF claim settlement takes
The new scheme sets a twenty day standard: EPFO should settle a complete claim within that time or tell you what is missing. Advance claims that qualify for auto mode are often settled within a few working days. Claims that need a manual check, carry an old member ID, or involve a death or pension take longer.
Treat these as general expectations rather than promises. If your claim has shown the same status for well over twenty days with no remark, it is reasonable to raise a grievance.
When to raise a grievance
- Note the claim tracking ID, member ID and the date of the last status change.
- Open epfigms.gov.in and register a grievance against the PF office named in your claim.
- Describe the problem in two or three lines and attach screenshots of the status page.
- Use the grievance number to follow up. Replies come by SMS and email.
Anyone who offers to speed up settlement for a fee, or asks for your OTP or password, is not from EPFO. Claims and grievances cost nothing.
Frequently asked questions
How to check PF claim status without login?
Claim tracking needs a login on the member portal, passbook site or UMANG. If you cannot log in, the EPFO helpline can tell you the status once you give your UAN details over the phone, but never share your OTP or password.
What is the EPFO tracking ID?
It is the reference number shown on screen and sent by SMS when you submit a claim. Use it when you call the helpline or raise a grievance.
My EPF claim status shows payment under process for days. Is something wrong?
Usually not. The approval is done and the payment is queued for the bank. If it stays there for more than a week of working days, check that your seeded account is active and then raise a grievance.
Can I file a new claim while one is under process?
Avoid it. A duplicate claim for the same member ID and purpose is often rejected. Wait for the first one to settle or be rejected.
How many days does PF withdrawal take online?
A complete claim should be settled within twenty days, and auto mode claims are often faster. Missing KYC or exit date details are the most common causes of delay.
Where do I see why my claim was rejected?
In the remarks column of Track Claim Status on the member portal, or in the SMS sent on rejection. Fix that exact issue before filing again.