UAN member portal: a plain guide to EPFO online services

What the UAN member portal is and who uses it

Every employee covered by the Employees' Provident Fund gets a 12 digit Universal Account Number, or UAN. Each job you hold adds a separate PF member ID under that one UAN. The EPFO member portal is the online window to all of those accounts in one login.

You will use it if you are a salaried employee, a person between jobs, or someone close to retirement. Families of a member who has died also deal with EPFO, though death claims follow their own process. Employers use a different site, covered on our employer login guide.

The portal is part of the wider EPFO website at epfindia.gov.in. When you open the EPFO home page and choose the option for employees, the member e sewa link takes you to the same unified portal sign in page.

What you can do after signing in

Once you sign in with your UAN and password, the menu at the top groups the work into a few headings. Names can shift a little after an upgrade, so read the labels on your screen.

The passbook itself opens on a separate EPFO site that uses the same UAN and password. Balance checks without signing in are possible by missed call, SMS and the UMANG app.

Services map: every guide on this site

Pick the task you have in front of you. Each page covers one job in depth, so you do not have to read everything.

Getting into your account

• UAN login: signing in, captcha, OTP and common sign in errors.
• What is UAN: UAN, member ID and PF number, with a decoder tool.
• Know your UAN: finding a forgotten or never received UAN.
• UAN activation: generating and activating a UAN through face authentication.
• Password reset: forgot password and change password.

Money in your account

• EPF passbook: reading every column of the statement.
• EPF balance check: online, SMS, missed call and app methods.

Taking money out or moving it

• PF withdrawal: advances, final settlement and a planner tool.
• Withdrawal forms: which form fits which situation.
• Claim status: tracking a claim and rejection reasons.
• PF transfer: joining old accounts after a job change.

Records, family and pension

• KYC update: Aadhaar, PAN and bank seeding.
• E-nomination: adding nominees online.
• EPS pension: pension rules, scheme certificate and claims.

Help and other users

• Helpline and grievance: whom to call and how to complain.
• Employer login: the establishment side of the system.
• UAN number kaise pata kare: UAN जानने का तरीका, हिंदी में।
• PF balance check kaise kare: PF बैलेंस देखने का तरीका, हिंदी में।

Checklist before using the portal

Most failed attempts on the EPFO portal come from missing basics, not from the website. Check these first.

• An active UAN. Your employer or you create it, and it must be activated before you can sign in. New UANs and activation are now handled in UMANG, using a live face match against Aadhaar.
• Mobile number access. One time passwords go to the mobile number registered with your UAN, and Aadhaar based steps go to the number linked with your Aadhaar. Keep both working.
• Aadhaar seeded and verified. Most claims and corrections need Aadhaar linked to your UAN, with gender, birth date and name matching.
• Bank account seeded. Claim money only goes to a bank account verified in your KYC.
• PAN, if you have one. Without PAN, more tax may be deducted if you withdraw early.
• Your date of joining and exit. The employer marks the exit date. Final settlement needs it.

If any of these are missing, start with the KYC update guide before trying a claim.

Other ways to reach EPFO services

You do not always need a computer. The same records can be reached in other ways.

The UMANG web version lives at web.umang.gov.in. Face authentication itself needs the phone app.

Official addresses to bookmark

Type these yourself or save them as bookmarks. Do not follow links in unknown messages.

Every genuine EPFO address ends in gov.in. A look alike name with extra letters or another ending is not EPFO.

Staying safe with your PF account

• Never share your password or any OTP, even with someone who says they are from EPFO.
• EPFO does not ask for bank PINs or card numbers by phone, SMS or message.
• If a claim you did not file appears, change your password at once and raise a grievance.
• Use your own phone and a private network for claims. Sign out when done.

Changes announced by EPFO and what is live

EPFO has upgraded the member portal in stages. After a recent upgrade, UAN activation and new UAN generation were removed from the portal and moved to the UMANG app. Other updates in recent years include simpler profile corrections, transfer requests without employer approval in many cases, and auto settlement of more claims.

Some features have been announced but may not be live for everyone, such as withdrawal through UPI or ATM under the plans often called EPFO 3.0. Treat such news as announced only. Check the portal or a press release on pib.gov.in before relying on it. Limits for auto settlement and interest declared for the year also change, so read the current numbers on the EPFO site.

Where to get help when the portal fails

Start with your employer for anything they control: date of exit, wrong joining date, missing contributions or UAN linking for a new job. For records that EPFO holds, use the grievance system at epfigms.gov.in or call the toll free number 14470. Our helpline and grievance guide covers what to include in a complaint and how long replies usually take.

Keep screenshots of error messages and note the claim or grievance number. A clear record speeds up any follow up.